Disabled Access

Our clinical services together with patient toilet facilities are located on the ground floor and are accessible to wheelchair users. There is a loop hearing facility available on request for patients who are hard of hearing.

Surgery Bell

The surgery now has a bell on the left hand side of the front door, patients experiencing problems opening the door please ring the bell and you will be assisted by a member of staff. Please use the bell appropriatley as this service does remove a member of staff from reception duties.

Access to Patient Information

Your medical records are confidential. You have the right to access them in accordance with the Access to Medical Records Act 1990. We will need your signed consent to disclose information to third parties. The only exceptions are the provision of information when making a referral to another doctor, or disclosure required by statute.

Primary Medical Services

Details of Primary Medical services may be obtained from: Patient Advice & Liasion Service (PALS) , 57-59 Bath Road Reading RG30 2BA Tel: 0118 982 2829

Comments and Complaints

The practice has a complaints procedure. This does not deal with matters of legal liability or compensation. It does not affect your right to make a formal complaint. Any comment or complaint should be addressed to our Practice Manager, Mrs Carole Hart who will ensure that it is investigated thoroughly and speedily. There is also a Patient Advice & Liaison Service (PALS) at Berkshire West PCT, 57 - 59 Bath Road, Reading, RG30 2BA . Tel: 0118 982 2829 or website www.berkshirewest-pct.nhs.uk.

Violent and Abusive Patients

All members of our team have the right to carry out their work without threat of violence. Like the rest of the NHS, we operate a ‘ zero tolerance’ policy and will remove from the list any patient who is physically or verbally abusive or threatening towards any team member or other patients. We treat all our patients with respect: we expect the same.