Surgery lines open at 8:00 am in the morning for booking appointments on the day. If you wish to be seen then please turn up at the surgery at 8.00 am. At morning surgeries we try to give everyone who either comes to the surgery or telephones between 8:00 and 10:00 am a 10 minute slot from 8:30 am onwards. Some slots can be reserved up to a week ahead. If the surgery is extremely busy and your problems are not urgent, you may be asked to come at another time to avoid very long waits.

The evening surgeries are by appointment only; some appointments may be booked up to one week ahead and some on the day with added short emergency-only slots. Please do not abuse the "emergency" facility.

You may consult any of the doctors available. Appointments can be made at the surgery or on the telephone (0118 940 3939). If you feel particularly unwell or are in pain, tell the receptionist.

Consultation Times

• Morning surgery: 8:30 am to 11:00 am Monday to Friday
• Evening surgery: 4:00 pm to 6:00 pm Monday, Tuesday, Thursday and Friday; Wednesday - variable
• Knowl Hill surgery -- patients should arrive at 12 noon on Wednesday and Friday.
• Waltham St Lawrence surgery -- patients should arrive at 12 noon on Tuesday and Thursday.

It is essential to telephone the main surgery to let us know you will be attending a branch surgery so that your notes will be available.

Our standard consultations are 10 minutes long.

Home Visits

If your illness prevents you from attending the surgery a home visit can be arranged by telephoning the surgery before 10:30 am. Urgent calls will be referred to the duty doctor. You may be advised that the doctor will telephone you to discuss your need for a home visit.

Telephone Consultations

You may arrange to speak to a Doctor by leaving your details with the receptionist. The Doctor will ring you back.

Out Of Hours Service

• FOR EMERGENCY MEDICAL ATTENTION WHEN THE SURGERY IS CLOSED, PLEASE CALL WESTCALL ON 0118 978 7811 (service provided by Berkshire West PCT)
• For advice 24 hours a day call NHC Direct on 0845 4647, or access on-line at www.nhsdirect.nhs.uk
• Nearest A&E Department: The Royal Berkshire Hospital, London Road, Reading. Tel: 0118 3225111
• Nearest NHS Walk-in Centre: Upton Hospital, Slough. Tel: 01753 635505